Pepperberry Flora makes it a priority to deliver flowers on time and with expected quality.
If there is difficulty delivering orders, we will make every attempt to contact the person ordering the flowers or the recipient.
If an order requires more than one attempt at delivery, a redelivery fee will apply and the subsequent amount will be charged to the purchasing credit card. Please ensure all contact details and delivery address details are correct. If this should occur, Pepperberry Flora will contact the purchasing customer and notify them of any changes to the purchase price.
Pepperberry Flora handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Products sold on this website are perishable, natural items and the life span of flowers are dependent on species, resulting in some flower varieties living longer than others.
By using the services on this website, you are accepting these terms and conditions and acknowledge that there may be discrepancies between images and produced goods.
If you feel the flowers have not lasted for at least 2 days please contact email@example.com
. To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable. Pepperberry Flora reserves all rights to request photos of the flowers and requires notification of dissatisfaction within 24 hours of delivery.